Customer feedback management without the chaos
Collecting feedback is the easy part. Managing it, which means sorting, de-duplicating, prioritising and replying, is where teams fall behind. LogChimp is customer feedback management software built around that day-to-day work.
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Organise with boards
Split feedback into boards such as Feature requests, Integrations or Bugs. Each board has its own name, badge colour and visibility, so a request lands where the right person will look at it.
Prioritise with real signals
Votes and comments on every post show how many customers care and why. You still make the call, but you make it with evidence instead of whoever emailed most recently.
Delegate with roles
Site owners, admins, moderators and managers each get the access they need. Support can triage, product can plan, and nobody has to share a single admin login.
How LogChimp works
- Step 1
Create a board
Set up one or more boards for the kinds of feedback you want to collect, and choose which are public.
- Step 2
Customers post and vote
Users share ideas, vote on the ones they want and join the discussion in comments.
- Step 3
Prioritise and publish
Use the demand you can see to decide what to build, then show progress on your roadmap.
Frequently asked questions
- What does customer feedback management software do?
- It centralises feedback from customers, helps you organise and prioritise it, and gives you a way to report back. LogChimp does this with boards, voting, comments and roadmaps.
- How is this different from a survey tool?
- Surveys ask questions you chose in advance. LogChimp collects what customers want to tell you unprompted, then shows which ideas have the most support over time.
- Can several team members manage feedback together?
- Yes. Role-based access controls let you give people moderator, manager or admin permissions, and manage them from the dashboard.
Related guides
- A customer feedback system your whole team can run on A customer feedback system that collects ideas in one place, lets users vote, and shows progress on a public roadmap. Open source and self-hostable.
- A product feedback tool that helps you decide what to build A product feedback tool that helps product teams capture user ideas, measure demand with votes and share a roadmap. Open source and self-hostable.
- Idea management software for customers and teams Idea management software that collects ideas from customers and teammates, ranks them by votes and moves the best ones onto a roadmap.
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