A customer feedback system your whole team can run on
Feedback arrives through support tickets, emails, Discord threads and sales calls, and most of it is gone a week later. LogChimp gives you a single customer feedback system where every idea lives as a post that customers can find, vote on and follow.
No credit card required
One place for every request
Customers submit ideas to a board instead of replying to a one-off email. Duplicates stay visible, votes show how many people want the same thing, and your team stops re-answering the same question in five different channels.
A system, not a spreadsheet
Boards group feedback by theme, roles decide who can moderate, and the dashboard lets you manage posts, boards, users and roadmaps without stitching tools together. The process outlives whoever set it up.
Close the loop in public
When a request moves onto the roadmap, the customers who asked for it can see that. A visible status turns feedback from a black hole into a conversation, which is what keeps people submitting.
How LogChimp works
- Step 1
Create a board
Set up one or more boards for the kinds of feedback you want to collect, and choose which are public.
- Step 2
Customers post and vote
Users share ideas, vote on the ones they want and join the discussion in comments.
- Step 3
Prioritise and publish
Use the demand you can see to decide what to build, then show progress on your roadmap.
Frequently asked questions
- What is a customer feedback system?
- It is the combination of a place to collect feedback, a way to prioritise it, and a way to tell customers what happened next. LogChimp covers all three: boards and posts, voting, and roadmaps.
- Can I run LogChimp on my own infrastructure?
- Yes. LogChimp is open source and can be self-hosted with Docker or on your own server, so feedback data stays under your control. A hosted version is also available if you would rather not run it yourself.
- Do customers need an account to give feedback?
- Customers sign up to post and vote, which lets you see who is asking for what. You control whether a board is public or private.
Related guides
- Customer feedback management without the chaos Customer feedback management software to organise requests into boards, rank them by votes, and decide what to build next. Open source.
- A customer feedback portal that feels like your product Give customers a branded portal to share ideas, vote on requests and follow your roadmap. LogChimp is open source and fully customisable.
- Close the customer feedback loop Learn what a customer feedback loop is, why most teams break it, and how to collect, act on and report back on feedback with LogChimp.
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