A customer feedback portal that feels like your product
A feedback portal is the public face of your product process. LogChimp's portal lets customers submit ideas, vote, comment and follow progress, all under your own brand.
No credit card required
One link to share
Put the portal link in your help centre, product footer or support replies. When someone asks for a feature, you answer with a link instead of a promise.
Branded and controlled
Set your logo and brand colours, use your domain, and decide which boards are public. You choose what customers see and who can moderate it.
A portal that keeps working
Because the portal, the dashboard and the roadmap share the same data, the page customers see is never out of date with what your team is working on.
How LogChimp works
- Step 1
Create a board
Set up one or more boards for the kinds of feedback you want to collect, and choose which are public.
- Step 2
Customers post and vote
Users share ideas, vote on the ones they want and join the discussion in comments.
- Step 3
Prioritise and publish
Use the demand you can see to decide what to build, then show progress on your roadmap.
Frequently asked questions
- What is a customer feedback portal?
- It is a self-service site where customers submit and vote on ideas and see what you plan to build. LogChimp's default theme is the portal customers use.
- Can I restrict who sees the portal?
- You can make boards private, so only the people you choose can view them.
- Can I change how it looks?
- Yes. You can customise the logo and colours, and because the front end is decoupled you can also build your own.
Related guides
- A customer feedback system your whole team can run on A customer feedback system that collects ideas in one place, lets users vote, and shows progress on a public roadmap. Open source and self-hostable.
- Public roadmap software connected to real feedback Share what you are planning, building and shipping with a public roadmap linked directly to customer feedback. Open source roadmap software.
- A customer feedback tool built for SaaS teams Collect SaaS feature requests, rank them by votes and publish a roadmap. LogChimp is an open source customer feedback tool built for software teams.
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