A customer feedback tool built for SaaS teams
SaaS products live and die by iteration, and iteration needs a steady stream of user input. LogChimp gives you a branded feedback portal where subscribers request features and see what ships.
No credit card required
Feedback tied to real users
Each post and vote belongs to a user record, so you can see who is asking. Weighing a request from a long-term customer differently from a trial user becomes straightforward.
A portal on your own brand
Use your logo and colours, and put the board on your own domain so it feels like part of the product rather than a link to an outside service.
Fits how you ship
Link your changes to roadmap items as they move from planned to in progress to complete. Customers see progress without needing a separate announcement.
How LogChimp works
- Step 1
Create a board
Set up one or more boards for the kinds of feedback you want to collect, and choose which are public.
- Step 2
Customers post and vote
Users share ideas, vote on the ones they want and join the discussion in comments.
- Step 3
Prioritise and publish
Use the demand you can see to decide what to build, then show progress on your roadmap.
Frequently asked questions
- Can LogChimp live on our own subdomain?
- Yes. You can use a custom domain, for example feedback.yourcompany.com.
- Can we integrate it with our app?
- LogChimp has a REST API, which you can use to connect it with your product and internal tools.
- How do we avoid duplicate requests?
- Customers can browse existing posts and vote instead of adding a new one, and your moderators can manage posts from the dashboard.
Related guides
- A feature request tracker your customers can vote on Track feature requests in one place, let users upvote them and show status on a public roadmap. LogChimp is an open source feature request tracker.
- A customer feedback portal that feels like your product Give customers a branded portal to share ideas, vote on requests and follow your roadmap. LogChimp is open source and fully customisable.
- A customer feedback tool for early-stage startups Early-stage startups need to hear from customers fast. LogChimp gives you a feedback board, voting and a public roadmap you can set up in an afternoon.
Build for next-gen startups to established enterprises.
The best software companies are customer-driven. Join the amazing teams who leverage customer feedback to build amazing products.
No credit card required