How to choose the best customer feedback tool
The best customer feedback tool is the one your customers will actually use and your team will actually keep up. These are the questions worth asking before you commit, and how LogChimp answers them.
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1. Who owns the data?
Feedback reveals your roadmap, your pain points and your customer list. Check whether you can export it, host it yourself, or at least keep it in a region you choose. LogChimp can be self-hosted, so the database is yours.
2. Does it show demand, not just volume?
A list of requests is not useful without a signal for importance. Look for voting and comments so you can see how many people want something. LogChimp has both on every post.
3. Can you close the loop?
If customers never find out what happened, they stop sharing. A public roadmap and visible post status are the minimum. LogChimp includes roadmaps out of the box.
4. Will it look like your product?
A feedback portal on someone else's brand feels like a third-party form. Check for custom logos, colours and domains. LogChimp supports all three.
How LogChimp works
- Step 1
Create a board
Set up one or more boards for the kinds of feedback you want to collect, and choose which are public.
- Step 2
Customers post and vote
Users share ideas, vote on the ones they want and join the discussion in comments.
- Step 3
Prioritise and publish
Use the demand you can see to decide what to build, then show progress on your roadmap.
Frequently asked questions
- Is LogChimp the best customer feedback tool?
- It depends on what you need. It is a strong fit if you want an open source, self-hostable tool for product feedback, voting and roadmaps. If you need in-app surveys or NPS, you would want something else alongside it.
- What should I compare apart from price?
- Data ownership, export options, customisation, and how pricing scales with your number of customers or users.
- Where can I see how LogChimp compares?
- See the alternatives pages for side-by-side notes against well known tools, or the compare page for a feature table.
Related guides
- The customer feedback tool for teams that ship LogChimp is a customer feedback tool for collecting feature requests, letting users vote on them, and sharing what you are building. Start free.
- A free customer feedback tool you can start today Start collecting customer feedback for free. LogChimp is open source, self-hostable and has a hosted version you can try without a credit card.
- A customer feedback tool for early-stage startups Early-stage startups need to hear from customers fast. LogChimp gives you a feedback board, voting and a public roadmap you can set up in an afternoon.
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