The customer feedback tool for teams that ship
A good customer feedback tool should make it obvious what customers want, easy for them to say it, and easy for you to answer. LogChimp keeps the surface small: boards, posts, votes, comments and a public roadmap.
No credit card required
Easy for customers
Customers open a board, look through what is already there, and either vote on an existing post or add a new one. Seeing existing ideas first means fewer duplicates for you to deal with later.
Useful for your team
Every post is a small record of demand: who asked, how many agree and what they said. That is far easier to act on than a folder of forwarded emails.
Yours to customise
Add your logo and brand colours, and keep the whole thing on a domain you control. LogChimp is open source, so you can read the code, extend it and run it wherever you like.
How LogChimp works
- Step 1
Create a board
Set up one or more boards for the kinds of feedback you want to collect, and choose which are public.
- Step 2
Customers post and vote
Users share ideas, vote on the ones they want and join the discussion in comments.
- Step 3
Prioritise and publish
Use the demand you can see to decide what to build, then show progress on your roadmap.
Frequently asked questions
- Is LogChimp a free customer feedback tool?
- You can start free on the hosted version with no credit card, or self-host the open source core on your own servers. See the pricing page for what each plan includes.
- What kind of feedback is it best for?
- Product feedback: feature requests, improvement ideas and suggestions from users. It is not a replacement for NPS or satisfaction surveys.
- Does it have an API?
- Yes. LogChimp has a native REST API and a decoupled front end and back end, so you can build on top of it.
Related guides
- How to choose the best customer feedback tool A practical checklist for picking the best customer feedback tool: data ownership, voting, roadmaps, branding and cost. See where LogChimp fits.
- A free customer feedback tool you can start today Start collecting customer feedback for free. LogChimp is open source, self-hostable and has a hosted version you can try without a credit card.
- An all-in-one customer feedback tool Boards, voting, comments, roadmaps, roles and branding in one open source customer feedback tool. Stop juggling spreadsheets and five separate apps.
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